IT & Tech
·
Delhi, India
Technical Support Representative
Are you a customer service-oriented professional with a knack for solving technical issues? Join our client as a Technical Support Representative based in Dehli, India and be the first line of support for our clients users, ensuring customer satisfaction and maintaining high standards of service.
YOUR MISSION
- Provide first-level support and resolve customer issues
- Escalate unresolved queries to the next support level
- Track, route, and redirect problems to appropriate resources
- Walk customers through problem-solving processes and follow up to ensure resolution
- Maintain accurate documentation and continually improve help desk procedures and knowledge
YOUR EXPERIENCE & TALENTS
- Bachelor's Degree in Information Technology, Computer Science, or a related field
- Proven experience as a Help Desk support or in a similar technical support role
- Strong knowledge of Windows operating systems, Microsoft365, Windows 10/11, and Office applications
- Excellent troubleshooting skills with the ability to diagnose and resolve basic technical issues
- Outstanding communication skills with a focus on customer service and the ability to explain technical issues to non-technical users
- Proficiency in English (German appreciated)
BENEFITS OFFERED BY OUR CLIENT
- Contribute to engaging tasks within a global enterprise
- Engage in an enticing health program
- Join a dynamic and open-minded team
- Access diverse training opportunities
- Enjoy flexible and family-friendly working hours
- Avail numerous additional benefits and bonuses
PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Clara at: +49 30 233 291 753
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with INR 10,000
- Department
- IT & Tech
- Locations
- Delhi, India
- Employment type
- Permanent Full-time
- Employment level
- Entry Level, Experienced
- Position at
- Client
IT & Tech
·
Delhi, India
Technical Support Representative
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