YOUR MISSION

• Take ownership as Service Manager / Service Owner for ServiceNow-based applications, ensuring end-to-end accountability

• Act as the primary point of contact for clients and internal stakeholders, translating needs into clear delivery priorities

• Shape and prioritize incoming demands, ensuring maximum business value and impact

• Own the service backlog lifecycle, driving continuous refinement and alignment with delivery teams and actively contributing to Agile ceremonies (backlog refinement, sprint planning, reviews)

• Partner with developers, architects, and operations teams to ensure stable, high-quality service delivery aligned with ServiceNow best practices

YOUR EXPERIENCE & TALENTS

• Experience with ServiceNow or similar ITSM platforms, supporting business-critical services and operations

• Hands-on knowledge of working with ServiceNow to support, adapt, and enhance platform functionality based on business needs

• Strong understanding of incident, request, workflow, and service management processes, ensuring stable platform performance

• Proven stakeholder management skills, with the ability to gather, prioritize, and translate requirements into delivery

• Experience in ServiceNow or IT service environments, ideally within Agile or cross-functional teams

• ServiceNow certifications/trainings and exposure to modules such as ITSM or CSM are a plus

BENEFITS OFFERED BY OUR CLIENT

• International projects, modern technologies & a highly skilled global team

• Attractive compensation package with additional health & life insurance

• Continuous learning, certifications & professional development opportunities

• Hybrid working model with high flexibility and work-life balance

• Modern office environment plus access to 50+ employee benefits & services

PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Tanya at: +49 30 233 291 755
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 400